Cross Training Day

Cross Training Day Agenda

• Help Desk How-to: Christopher Soran
  • Card Reader/Encoder
  • Basic Customer Service Skills
  • Answering the Phone
• Podcasting: Judy Foster
  • Garageband
  • Audacity
  • Microphones
• SecondLife: Geoff Cain
• Blackboard and the Portal: Andy Duckworth
• Microsoft Office: Rita Housseiny
  • Word
  • PowerPoint
  • Excel
• Multimedia Equipment and Checkout: James Winkler
  • Workflows
  • Scheduling Spreadsheet
  • Answering Phone

• Help Desk How-to Part 2: Christopher Soran
  • Wireless Printing
  • Pharos Printing
  • Copy Machine
• Wiki: Andy Duckworth
• Web 2.0 Projects: Geoff Cain
• iMovie and iDVD: Judy Foster
• Network, IM and Email: Rita Housseiny
  • Saving Files
  • Finding Files
  • Using Windows Live Messenger
  • Student Email
• Photoshop: Igor Beschieru